Support
Help with Kally, your account or your subscription. Most answers are below — and if yours isn't, a person reads every email.
Contact
Email a person
Include the email you signed up with, and for anything that went wrong, roughly when it happened. It saves a round trip.
Quick fixes
Cancel your subscription
- Subscriptions are billed and cancelled by Apple, not by us.
- In the app: Profile → Subscription → Manage Subscription.
- Or on your iPhone: Settings → your name → Subscriptions.
Cancel at least 24 hours before the renewal date. Deleting the app does not cancel it.
Restore a purchase
- Sign in with the same account you subscribed on.
- Profile → Subscription → Restore Purchases.
- On the paywall, Restore is at the bottom.
Restoring works on any iPhone signed in to the Apple ID that paid.
Delete your account
- Profile → Privacy & Data → Delete my account.
- Your profile, meals, photos and routines are erased from our servers.
It cannot be undone, and it does not cancel an App Store subscription — do that first.
Export your data
- Profile → Privacy & Data → Export my data.
- You get everything we hold as a JSON file: profile, preferences, meals, routines and recommendations.
Photos are listed by reference rather than embedded.
Common questions
A scan failed or got stuck. What now?
Check your connection and try again — analysis happens on our server, so a scan can't finish offline. If you've scanned many times in a row, wait a few minutes; there's a per-account limit. If it keeps failing, email us with roughly when it happened.
How accurate are the calorie and sodium numbers?
They're estimates. Portions judged from a photo are genuinely hard, and a photo can't show the oil in the pan or the salt in a sauce. Packaged foods are checked against food databases, which is far more reliable. Treat whole-food estimates as a starting point and edit anything that matters.
Can I edit or delete a meal?
Yes. Open the meal from your log to adjust the portion or the ingredients, or swipe it to delete. Your totals and bloat score recalculate straight away.
How do I change my daily targets?
Profile → Daily Targets. Set any of the six goals yourself or pick a preset. The defaults come from your height, weight, age and sex, so keeping those current in Personal Information keeps them sensible.
Why does the app tell me to stop eating?
When a meal takes the day past your calorie budget or your sodium goal, Kally says so once — and suggests something light if you're genuinely hungry. Either alert can be turned off in Profile → Reminders.
What happens to my photos?
They're resized on your phone, sent to our server and analysed there — never with your account attached, and never used to train a model. Stored copies sit in a private bucket only your session can open. Full detail is in the Privacy Policy.
The fine print
How we handle your data is in the Privacy Policy, and the agreement you accept by using Kally is in the Terms of Service. Kally gives general nutrition information, not medical advice.